Frequently Asked Questions
Are your rudraksha and crystals genuine?
Yes. Every rudraksha and crystal we sell is 100% authentic and lab tested. Key products are shipped along with their certificate of authenticity. Learn more on our 100% Authentic & Lab Tested page.
Are the products energised before delivery?
Yes. Our products are prepared and energised following traditional practices before dispatch, so they are ready to wear or place as soon as they arrive.
How long does delivery take?
We offer free delivery all over India. Orders are usually dispatched quickly and reach most locations within a few working days. You will receive tracking updates as soon as your order ships. See our Shipping Policy for full details.
How can I track my order?
Use the Track Your Order link in the footer, or the tracking link sent to you by email/SMS after dispatch.
What is your return policy?
We offer 7-day, hassle-free returns. If your product arrives damaged or isn't right, contact us within 7 days of delivery and we'll help you with a replacement or refund as per our Refund & Return Policy.
How do I choose the right rudraksha for me?
Each mukhi (face) of rudraksha has a different significance. Read our guide on how to choose the right rudraksha, or contact us for personal guidance.
How should I care for my mala, crystal or brass idol?
We have simple care guides for each: crystal care & charging and brass idol care. As a rule, keep malas and crystals away from harsh chemicals and store them respectfully.
Still have a question?
We're happy to help — contact us or chat with our support team on WhatsApp.